Refund Policy
Returns must be received within 30 days from the date printed on the receipt. Postage and insurance must be paid by the sender. The product must be received in sellable condition, must be clean and undamaged, and must be in its original packaging. Due to health code regulations, we will not accept any product that has been worn or used other than to test for size and fit. Some products such as toenail cutters cannot be returned for any reason since they are considered to be contaminated once opened. Products returned that do not meet the above criteria will be returned to the customer at the customer's expense.
Following receipt and inspection of the product, a credit will be issued to the customer's credit card or PayPal account. Note: If the customer's initial purchase qualified for a quantity discount and the customer returns some, but not all products, the initial purchase price will be recalculated for the purpose of determining the refund amount due. In some cases, the customer may lose a quantity purchase discount and/or the free shipping bonus, and obtain a refund in an amount less than expected.
To return a product: Please enclose the product, a letter stating the reason for return, the order number and your desire for a refund. A refund will be applied to the customer's credit card or PayPal account per the conditions stated above.
To exchange a product: For prompt service, please place a new order for the product(s) desired. This way, you do not have to wait for an exchange to be processed. Return the unwanted product following the guidelines listed above for a credit. Note: Any returns with a request for an exchange will be handled as a return only, and a replacement will not be sent.
We reserve the right to decline a return on any sanitary, sterile, or otherwise special order items.
Please return products VIA US POSTAL to:
Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@observableuniverse.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@observableuniverse.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Following receipt and inspection of the product, a credit will be issued to the customer's credit card or PayPal account. Note: If the customer's initial purchase qualified for a quantity discount and the customer returns some, but not all products, the initial purchase price will be recalculated for the purpose of determining the refund amount due. In some cases, the customer may lose a quantity purchase discount and/or the free shipping bonus, and obtain a refund in an amount less than expected.
To return a product: Please enclose the product, a letter stating the reason for return, the order number and your desire for a refund. A refund will be applied to the customer's credit card or PayPal account per the conditions stated above.
To exchange a product: For prompt service, please place a new order for the product(s) desired. This way, you do not have to wait for an exchange to be processed. Return the unwanted product following the guidelines listed above for a credit. Note: Any returns with a request for an exchange will be handled as a return only, and a replacement will not be sent.
We reserve the right to decline a return on any sanitary, sterile, or otherwise special order items.
Please return products VIA US POSTAL to:
Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@observableuniverse.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@observableuniverse.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.